Terms and Conditions
Welcome to taruntahiliani.com ("website"). TARUN TAHILIANI and/or its affiliates provide website features and other products and services to you when you visit or shop at www.taruntahiliani.com, use Tarun Tahiliani products or services, or use software provided by Tarun Tahiliani in connection with any of the foregoing.
This user agreement ("Terms and Conditions" or "T&C" or "Terms" or "Agreement") is between you ("you" or "End User" or "your" or "Buyer" or "Customer" or "Registered User") and TARUN TAHILIANI ("Company" or "us" or "We" or "Tarun Tahiliani.com"). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
www.taruntahiliani.com is an internet based portal owned and operated by TARUN TAHILIANI; a company incorporated under Companies Act, 1956 having its registered office at 708, Pace City 2, Sector 37, Gurgaon 122001, Haryana, India.
The use of the website is offered to you conditioned on your 'Acceptance' of all the terms, conditions and notices contained in this User Agreement. Your use of the website implies that you agree with the terms of the User Agreement. If you do not agree, please do not use the website.
Introduction
The domain name Tarun Tahiliani.com is registered in the name of TARUN TAHILIANI, a registered company under the Companies Act 1956. Its registered office is at 708, Pace City 2, Sector 37, Gurgaon 122001, Haryana. TARUN TAHILIANI is in the business of selling luxury lifestyle retail products such as apparel and other related goods and has retail stores located in Delhi, Mumbai and Hyderabad.
GST
As per the latest GST regulations, an additional 6% GST will be applied on the total MRP of the product.
Sale
1) Returns / Exchanges
a) No return or exchange is permitted for the product purchased by the customer during Time Less Sale.
2) Delivery Timelines
Delivery timelines are calculated from the date the order is successfully received/confirmed.
- Domestic orders: Delivery timelines within 2 weeks
- International orders: Delivery timelines within 3 weeks
Note: Delivery timelines are indicative and may vary due to factors beyond our control (e.g., logistics, customs clearance, remote serviceability).
3) No Customization During Timeless Sale
No customization/alteration requests will be accepted for products purchased during the Timeless Sale. Products will be shipped on "as available" basis.
4) Product Availability and Order Cancellation
The Brand reserves the right to cancel any order in the event that the ordered product becomes unavailable. In such circumstances, the Brand shall communicate the order status to the customer within 72 hours of order confirmations.
Right To Change
TARUN TAHILIANI reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our website.
Privacy Policy
This privacy policy ("Privacy Policy") shall form an integral part of the Terms of Use of www.taruntahiliani.com ("website") ("Terms") and shall be read along with the Terms.
Data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website. You have an option to later on withdraw your consent by sending an email to the Grievance Officer.
By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable Information and other Information
When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. We may automatically track certain information about you based upon your behavior on our website, including URLs, browser information, and IP address.
If you choose to buy on the website, we collect information about your buying behavior. If you transact with us, we collect additional information, such as a billing address, a credit/debit card number and expiration date and/or other payment instrument details.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, payment details, etc.) from you when you set up an account with us. Certain activities, such as placing an order, do require registration. We use your contact information to send you offers based on your previous orders and interests.
Our website links to other websites that may collect personally identifiable information about you. The website is not responsible for the privacy practices or the content of those linked websites.
2. Cookies
Cookies are small data files that are placed on your hard drive that assist us in providing our services. We use "session" cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic. We use "persistent" cookies to recognize you each time you return.
Most internet browsers automatically accept cookies, but you can change your settings to refuse or delete cookies. Please be aware that some parts of our Services may not work for you if you disable cookies.
Additionally, you may encounter cookies or similar devices placed by third parties on certain pages. We do not control the use of cookies by third parties.
3. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may provide your information to affiliates and service providers under contract to support the operation of the website. We use your information to resolve disputes, troubleshoot problems, promote a safe service, inform you of offers, customize your experience, and detect and protect against fraud.
We identify and use your IP address to help diagnose problems with our server and to administer our website, and to gather broad demographic information.
We may also use your personal information to display content and services targeted to your interests. You may opt out of certain communications anytime under My Account or by clicking unsubscribe on any email.
We will occasionally ask you to complete optional online surveys for contact and demographic information, used to tailor your experience on the website.
4. Sharing of personal information
We may share personal information with our other corporate entities and affiliates, who may market to you unless you explicitly opt out.
We may employ third parties to facilitate or outsource aspects of our operations (e.g., search technology, discussion boards, bill collection, affiliate/rewards programs) and may share relevant personal information with them. These providers are bound by confidentiality agreements restricting use of your information to the outsourced service only.
We may disclose personal information to third parties as required to provide our Services, comply with legal obligations, facilitate marketing, or prevent/investigate fraudulent or illegal activity. We do not disclose your personal information to third parties for their own marketing without your explicit consent.
We may disclose personal information if required by law, or in good faith belief that disclosure is necessary to respond to legal process, enforce our Terms or Privacy Policy, respond to third-party rights claims, or protect the rights, property or safety of our users or the public.
5. Security Precautions
We employ procedural and technological security measures reasonably designed to help protect your personal information from unauthorized access or disclosure. No security measures are 100% complete; we do not guarantee your information will never be collected or used by others. You should protect your password, phone and computer, and TT is not responsible for unauthorized use of your account.
6. Choice/Opt-Out
You are providing your Information out of your free will and may withdraw consent by emailing the Grievance Officer. In such case we may not deliver products to you or may deny you access to certain services.
You are also under an obligation to use this website for reasonable and lawful purposes only.
7. Your Consent
By using the website and/or providing your information, you consent to the collection and use of the information in accordance with this Privacy Policy. If we change our privacy policy, we will post those changes on this page.
8. Escalating Officer
The contact details of the Escalating Officer for any dissatisfaction, complaints, and disputes: info@taruntahiliani.com
Details of the Grievance Officer may be changed from time to time by updating this Privacy Policy.
9. Further Acknowledgements
By use of the website you agree the Privacy Policy is clear and easily accessible and provides statements of TT's policies and practices with respect to Information.
The trademarks, logos and service marks displayed on the website ("Marks") are the property of TARUN TAHILIANI or their vendors or respective third parties. You are not permitted to use the Marks without prior consent.
Electronic Communications
When you use our Services or send emails to us, you are communicating with us electronically and consent to receive communications from us electronically, satisfying any legal requirement that such communications be in writing, in conformity with the Indian Information Technology Act, 2000.
Intellectual Property Rights
Unless otherwise indicated, TARUN TAHILIANI owns all Intellectual Property Rights in and to the website, including copyright, related rights, patents, trademarks, trade names, service marks, designs, know-how, trade secrets, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You shall not use, reproduce or distribute any content from the website without authorization.
Users shall not upload or make available any material protected by copyright, trademark or other proprietary rights without permission. Users are solely liable for damage resulting from any infringement. By submitting material, the User warrants the owner has granted TARUN TAHILIANI a royalty-free, perpetual, irrevocable, worldwide right and license to use, reproduce, modify, publish and distribute such material.
Trademarks
The Site contains copyrighted material, trademarks and other proprietary information protected as a collective work under applicable copyright laws. Users may not modify, publish, transmit, create derivative works from, or exploit any content. Users may download/print/save copyrighted material for personal use only; no commercial redistribution is permitted without express permission.
The User acknowledges no ownership rights are acquired by downloading copyrighted material. Trademarks on the Site are the exclusive property of TARUN TAHILIANI unless otherwise stated.
Intellectual Property Rights Complaints
TARUN TAHILIANI respects the intellectual property of others. If you believe your work has been copied in a way that constitutes infringement, please address a complaint to Customer Care by email.
User Responsibility and Registration Obligations
If you use the website as a Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. TARUN TAHILIANI reserves the right to terminate your membership if you are found to be under 18 years. You are solely responsible for maintaining confidentiality of your User ID and Password and for all activities under your account. You agree to provide true, accurate, current and complete information; false information may lead to suspension or termination.
As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. You can opt out anytime via the unsubscribe link. Promotional offers are subject to change at TARUN TAHILIANI's sole discretion.
You undertake not to host, display, upload, modify, publish, transmit or share any content that is unlawful, harmful, harassing, defamatory, obscene, infringing, misleading, or otherwise objectionable, or that threatens the security or sovereignty of India.
If found in violation of these conditions, you shall be solely responsible for all legal consequences, and TARUN TAHILIANI shall not be held responsible.
Billing
The price of our merchandise on TARUNTAHILIANI.com is the Maximum Retail Price (MRP), inclusive of all applicable Indian taxes. Additional taxes may apply for international shipments. Domestic delivery is free. The price shown at checkout is inclusive of shipping cost and is exactly what you would pay.
Order Cancellation by Customers
Once an order has been placed on our website, it cannot be canceled, modified, or refunded for any reason. We begin processing orders immediately to ensure timely delivery, and therefore are unable to accommodate cancellation requests. Please review your order carefully before completing your purchase.
Order Measurements & Details
All required measurements, approvals, and customization details must be provided within six (6) months from the date of order confirmation. If the requested information is not received within this period, the order shall be considered cancelled and non-refundable.
Shipping & Processing Fee
Our delivery timeline is 8 to 10 weeks (56 to 70 working days).
Shipping charge in India: FREE
Prices
All prices on the website are inclusive of taxes.
Country of Origin
Country of origin: India
Payment
All payments made against purchases/services on Tarun Tahiliani.com shall be against the MRP displayed on the website, subject to the terms of the third-party Online Payment Gateway Services adopted by TARUN TAHILIANI. Before shipping, we may request supporting documents (Govt. issued ID, address proof) to establish ownership of the payment instrument used.
TARUN TAHILIANI may employ PaisaPay, PayPal and other third-party facilities for payments, governed by their own User Agreements and policies.
We are not responsible for any loss or damage arising from lack of transaction authorization, exceeding agreed bank limits, or decline of transactions for any reason.
Delivery
TARUN TAHILIANI endeavours but does not guarantee delivery of products within the stipulated time period. The contract cannot be repudiated if TARUN TAHILIANI fails to deliver within the stipulated timeframe. If you fail to take delivery, TARUN TAHILIANI may charge you for additional shipping cost.
Refunds & Returns
At Tarun Tahiliani, every creation is individually crafted to order — tailored to each client's preferences, measurements, and chosen details. These are custom, high-value pieces that reflect the artistry and precision of bespoke craftsmanship.
Because each order is made specifically for you and cannot be resold or repurposed, we follow a strict No Refund and No Exchange policy. This applies to all products, including bespoke, customized, and discounted items.
We request all clients to review their order details, measurements, and preferences carefully before confirming the purchase. If measurements or order information are not provided within six (6) months of confirmation, the order will be considered cancelled and non-refundable.
Our team performs detailed quality checks before dispatch. In the rare event of a manufacturing defect or incorrect delivery, our customer care team will review the case and, at its sole discretion, determine the appropriate resolution.
For any questions or assistance, please contact us at info@taruntahiliani.com within 48 hours of receiving your order.
Product Descriptions
TARUN TAHILIANI attempts to display products as accurately as possible but does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to contact TARUN TAHILIANI within 24 hours of receipt. TARUN TAHILIANI reserves the right to provide a solution at its discretion and is not liable to issue refunds or allow exchanges/returns as a matter of policy.
Product Compliance
Product Pricing Disclaimer
Inaccuracy Disclaimer
Our website or catalogue may from time to time contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability. TARUN TAHILIANI reserves the right to correct these and update information at any time without prior notice.
Warranties & Liability
All information, content, materials, products and other services made available by TARUN TAHILIANI are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. TARUN TAHILIANI makes no representations or warranties as to the operation of the services or the content made available. Your use of the website is at your sole risk.
TARUN TAHILIANI does not warrant that this website will be constantly available or that information on it is complete, true, accurate or non-misleading.
We will not be liable for damages related to your use of this website; you assume full responsibility for risks associated with your use, including any necessary servicing or repairs of equipment.
The information on this website is for general information purposes only. While we endeavor to keep it accurate and up to date, we make no warranties of any kind about its completeness, accuracy, reliability or suitability. Reliance on this information is at your own risk.
We will not be liable for any indirect or consequential loss or damage, including loss of data or profits, arising from use of this website.
Though we make efforts to protect the website from viruses, we do not warrant it is free of viruses or harmful components. Nothing on the website constitutes advice of any kind.
All products sold on the website are governed by Indian law. If we are unable to deliver a product due to territorial law restrictions, we will refund or credit any amount received in advance. It is your responsibility to ensure the products you purchase are not restricted in your territory.
TARUN TAHILIANI will not be liable for damages arising from use of any service or content on the website, including direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.
Indemnity
You agree to indemnify TARUN TAHILIANI (and its officers, directors, agents, subsidiaries, affiliates, joint ventures and employees) against any claim or demand, including reasonable attorneys' fees, arising out of your breach of this T&C, violation of any law or third-party rights, or any damage to life and/or property caused by the delivered products.
Breach
If you are found in breach of the Terms of Use, Privacy Policy or other rules and policies, or if we are unable to verify information you provide, or believe your actions may cause legal liability, we may without prior notice limit your activity, remove your information, suspend or terminate your membership, and/or refuse you access to the website. A suspended or blocked user may not attempt to re-register until reinstated by us.
We reserve the right to recover any amounts due and to take legal action, including referral to authorities for criminal or other proceedings, in case of breach.
Breach of applicable local laws may similarly result in suspension, termination or blocking of access without prior notice.
Severability
We reserve the right to make changes to our site, policies, Service Terms and these Conditions of Use at any time. If any condition is deemed invalid, void, or unenforceable, it shall be severable and shall not affect the validity of the remaining conditions.
Waiver
Failure by TARUN TAHILIANI to enforce any term or condition of this Agreement at any time shall not be deemed a waiver of that term or of the right to enforce it subsequently.
Force Majeure
Failure by TARUN TAHILIANI to perform its obligations shall not constitute a breach to the extent such failure arises from a Force Majeure event, including war, civil commotion, strike, governmental action, lockout, accident, epidemic, or any other event beyond TARUN TAHILIANI's control. Lack of funds shall not be considered a Force Majeure event.
Dispute Resolution
This agreement shall be governed by the laws of India. Any dispute regarding your use of the website or dealings with TARUN TAHILIANI, including validity, interpretation, implementation or breach of the Terms & Conditions and/or Privacy Policy, shall be subject to the exclusive jurisdiction of the Courts of Gurgaon.
Your obligation to pay applicable fees shall not be suspended during the pendency of such proceedings.
Grievance
Any grievances regarding use of the website can be addressed to Customer Care by email to info@TarunTahiliani.com. Customer Care will consider the complaint and provide a response within one month of the date of the complaint/grievance.
Governing Law
These Terms and Conditions, and any documents of third-party payment channels, shall be governed and construed in accordance with the laws of India. This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.
Order Cancellation Policy Due to Inventory Unavailability
At Tarun Tahiliani, we strive to provide our customers with the best shopping experience possible. However, there may be instances where certain items become unavailable due to unexpected circumstances. In such cases, we reserve the right to cancel orders affected by inventory shortages. We understand the inconvenience this may cause and apologize for any disappointment it may bring.
Conditions for Order Cancellation:
Out-of-Stock Items: If an item ordered by a customer is found to be out of stock at the time of processing, we reserve the right to cancel the order. Customers will be promptly notified via email or phone, and any payment made will be refunded in full.
Unforeseen Inventory Shortages: Despite our best efforts to maintain accurate inventory levels, unforeseen circumstances such as supplier shortages or unexpected demand spikes may lead to inventory shortages. Affected orders will be canceled and customers duly informed.
Customer Notification:
Timely Communication: Customers will be notified of order cancellations due to inventory unavailability as soon as possible.
Refund Process: Any payment made for canceled items will be refunded to the original payment method used. Refunds will be processed promptly, with a confirmation email once initiated.
Customer Recourse:
Alternative Options: In the event of a cancellation due to inventory unavailability, customers may be offered a similar product substitution (if available) or a discount on a future purchase.
Customer Support: Our customer support team is available via email, phone, or live chat for any questions or concerns regarding order cancellations.
This Order Cancellation Policy may be updated from time to time without prior notice. By placing an order with Tarun Tahiliani, customers acknowledge and agree to abide by the terms outlined in this policy.
For any further inquiries, please contact our customer support team at 9870159777.